Archive for the ‘Customer Service’ Category

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Brands reach out with the Banner “Exclusive”!

January 20, 2012

The tech-savvy marketers are maximising the impact of closed events by employing digital tools to give the wider public access to related content, while maintaining exclusivity.

Whether it’s letting a select group of fans behind a red velvet rope or creating a virtual world open to all of a brand’s aficionados, marketers like Clover Advertising are amplifying their events through a combination of exclusive experiences and open-to-all web content. Read the rest of this entry ?

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Meeting Customer Expectations in DM

December 23, 2011

Have you ever seen a long line at a retail store and decided what you needed wasn’t that crucial? If you answered yes, then you know how important customer service is to the success of any business, especially the direct marketing. Customers expect your full product offering as well as a high level of customer service.

People who shop on the Web likely do so for convenience and to save time. Therefore, making them wait for answers will only prove to be a disservice on your part and turn them away to look elsewhere. Knowing this companies selling online, need to consider the impact of their customer service offering. Direct Marketing companies like Coulson Organisation have always seen that their customers are pleased with the service offered.   Read the rest of this entry ?

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